Terms of Service

Medislim is the digital companion to the practice's medically guided weight management programme. Depending on your role, it lets you view clinical results the practice has recorded, log your own readings, set goals, manage bookings, and pay for your programme. For practice staff, it provides tools to run the programme.

Your clinical care itself is provided by the practice under its own professional and ethical obligations. These terms cover the software; they do not change the relationship between you and your treating practitioner.

The app supports your care. It is not a substitute for a consultation, diagnosis, or treatment by a qualified health professional, and nothing shown in the app should be read as medical advice on its own. Always speak to your practitioner before acting on information in the app.

Do not use the app for medical emergencies. If you need urgent help, call your nearest emergency service or go to your nearest emergency room. The app is not monitored in real time and a reading you log may not be seen by staff immediately.

You need an account with a verified email address or phone number to use the app. You agree to:

• provide accurate information about yourself;
• keep your sign-in credentials private and not share your account with anyone else, since your account gives access to health information;
• tell us promptly if you believe your account has been accessed without your permission.

The programme is intended for adults. A person under 18 may only use the service where the practice has arranged it with the consent of a parent, guardian, or other competent person.

You may not:

• access or attempt to access another person's records without authorisation;
• use the service to harass practice staff or other patients;
• interfere with the operation or security of the service, including probing, scraping, or reverse engineering it;
• submit information you know to be false into clinical records;
• use the service for any unlawful purpose.

Practice staff use the service under additional duties set by the practice, including confidentiality and professional conduct rules. Staff access to patient records is logged.

Programme fees are set by the practice and shown in the app before you subscribe. All fees are in South African Rand. Payments are processed by Paystack; we do not see or store your card details.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel from the Plan and payments page in the app. Cancellation stops future billing; amounts already paid cover the period they were paid for and are not refunded, unless the law, including the Consumer Protection Act, requires otherwise.

If a payment fails, we may retry it and will let you know. Continued non-payment may lead to suspension of paid features or of your programme subscription.

How we collect, use, protect, and retain your personal information, and the rights you have over it, are set out in the Privacy Policy, which forms part of these terms. In short: your clinical records belong to your care, access to them is controlled and logged, and we never sell your information.

The Medislim software, branding, and content are owned by the practice or its licensors. You may use the service for its intended purpose while these terms apply. You may not copy, modify, distribute, or create derivative works from the service, except as the law allows. Nothing in these terms gives you ownership of the software; nothing in them gives us ownership of your personal information.

We work to keep the service available and secure, but we do not promise uninterrupted or error-free operation. We may update, add, or remove features, and we may suspend the service for maintenance or security reasons. If we make a change that materially reduces what you have paid for, you may cancel and we will deal with any unused paid period fairly and in line with the law.

Nothing in these terms excludes or limits liability where South African law, including the Consumer Protection Act, does not allow it to be excluded or limited.

Subject to that: the service is provided as is; we are not liable for loss caused by events reasonably beyond our control, by your breach of these terms, or by inaccurate information you provide; and our total liability arising from the software service in any 12-month period is limited to the fees you paid for the service in that period. This limit applies to the software service only. It does not apply to, or limit, the practice's professional liability for clinical care.

You may stop using the service at any time and may request deletion of your information as described in the Privacy Policy.

We may suspend or end your access if you materially breach these terms, if the practice ends its relationship with you, or if we are required to by law. Where reasonable, we will give you notice and a chance to put things right first. Ending access does not delete clinical records that the practice is legally required to retain.

We may update these terms from time to time. Each version carries a version number and effective date at the top of this page. If a change is material, we will ask you to review and accept the updated terms the next time you use the app. Your continued use after the effective date means the updated terms apply.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.

Questions about these terms can be directed to Mediwell Medical and Dental Centre: Dainfern Square, cnr William Nicol Dr and Broadacres Dr, Fourways; 011 300 2900; reception@mediwell.co.za.